Refund Policy

General Software is a trading name of Workshop Operations Ltd, a company registered in England and Wales (Company No. 14842982). This Refund Policy explains when and how you can request a refund for our products. We want you to be completely happy with your purchase, which is why we offer free trials on all of our software.

1. Our Approach

We believe you should be able to try software before you commit to buying it. Every General Software product includes a free trial that gives you full access to all features, so you can make an informed decision before spending any money.

Because our trials are fully functional and require no credit card, most customers know whether our software is right for them before they purchase. That said, we understand that things don't always work out, and we are happy to offer refunds within a reasonable window.

2. Free Trial Period

All General Software products offer a 24-hour free trial with the following terms:

• Full access to every feature of the application — nothing is locked or restricted.
• No credit card or payment information required to start a trial.
• The trial period begins when you first open the application.
• Once the trial expires, you can purchase a licence to continue using the software.

We strongly encourage you to make the most of your trial period. If you have any questions or run into any issues during your trial, please get in touch and we will do our best to help.

3. Refund Eligibility

If you have purchased a General Software product and are not satisfied, you may request a refund within 14 days of your purchase date. To be eligible for a refund:

• Your request must be made within 14 days of the original purchase date.
• You should provide a brief explanation of why the product did not meet your expectations. This helps us improve our software, but is not a condition of the refund.

Refund requests made within the 14-day window will be honoured without hassle. We do not require you to demonstrate a fault or defect in the product.

4. How to Request a Refund

To request a refund, send an email to hello@general.software with the following information:

• The email address used at the time of purchase.
• Your order or transaction number (included in your purchase confirmation email from Paddle).
• The name of the product you would like refunded.
• Optionally, a brief note about why you are requesting a refund.

We aim to respond to all refund requests within 2 business days.

5. Refund Processing

All payments for General Software products are processed by Paddle (Paddle.com Market Limited), who acts as our merchant of record. This means:

• Paddle processes all refunds on our behalf. Once we approve your request, Paddle will issue the refund to your original payment method.
• Refunds typically take 5–10 business days to appear on your statement, depending on your bank or payment provider.
• Refunds are issued in the original currency of the transaction. The amount returned may differ slightly from what you paid due to exchange rate fluctuations, which are outside our control.

You will receive a confirmation email from Paddle once your refund has been processed.

6. Exceptions

We reserve the right to decline a refund request in the following circumstances:

• Repeated refund requests — If a customer has a pattern of purchasing and then requesting refunds across multiple products or on multiple occasions, we may decline further refund requests.
• Requests outside the refund window — Refund requests made more than 14 days after the purchase date are not normally eligible. However, if you believe there are exceptional circumstances, please get in touch and we will consider your case on its merits.
• Bulk or volume purchases — Refund requests for bulk or volume licence purchases may be handled on a case-by-case basis. Please contact us to discuss.
• Abuse of the refund policy — We reserve the right to decline refunds where there is evidence of abuse, such as using the software extensively before requesting a refund, or requesting refunds as a way to obtain free access.

7. Contact

If you have any questions about this Refund Policy or need help with a refund request, please contact us:

• Email: hello@general.software

We are a small team and we genuinely care about your experience. If something isn't right, let us know and we will do our best to make it right.